Repair service

We hope that you are completely satisfied with your BONES & BUDDHAS products. However, should you require a size change or a repair, you can send your product to our factory for repair.

Please send an e-mail to info@bonesandbuddhas.com so that we can help you with this matter. We will guide you with the steps to follow!

If you wish to return your product directly to us for resizing or repair, please proceed as follows:

1. First of all, please purchase a repair item here under the following link
   https://bonesandbuddhas.com/products/repair-resize
   
2. Pack the goods to be returned securely and enclose a copy of the proof of purchase with your return, if available. This will be used to check the warranty claim.
   
3. Send us the item prepaid in a trackable parcel to the following address:

BONES & BUDDHAS
- Returns -
Sonnenbühlstr. 23
70734 Fellbach
Germany

We recommend shipping by registered mail or parcel service to avoid possible problems.

Please keep the dispatch note in case you have any queries. (We accept no liability for damage, loss or theft during transport)

Please note that we can only provide the repair service if the product can be restored to its original flawless condition, all necessary spare parts for the repair are available and no attempts have been made to repair the item yourself.

We reserve the right to exchange parts of the item sent in for repair or to replace missing parts in order to restore the product to its original condition.

We will inform you of any additional costs incurred in advance by e-mail. You can then decide whether the repair should be executed.